Related Experiment Video
Updated: Jul 9, 2026
14:43
Universal Screening for Prevention of Reading, Writing, and Math Disabilities in Spanish
Published on: July 18, 2020
Developing a Spanish-language consumer report for CAHPS health plan surveys
Kathryn Pitkin Derose1, David E Kanouse, Beverly Weidmer
1RAND Corporation, Santa Monica, CA, USA. derose@rand.org
Joint Commission Journal on Quality and Patient Safety
|December 14, 2007
Summary
Developing a Spanish health plan quality report for Latinos improved usability. Simplifying graphics and using summary charts aided comprehension, though some details were lost.
Area of Science:
- Health Services Research
- Health Communication
- Health Literacy
Background:
- Development of a Spanish-language consumer report on health plan quality for the Consumer Assessments of Healthcare Providers and Systems (CAHPS) project.
- Addressing the need for culturally and linguistically appropriate health information for diverse populations.
Purpose of the Study:
- To adapt and validate a Spanish-language health plan quality report for Latino consumers.
- To assess the comprehensibility and usability of the translated report through cognitive interviews.
Main Methods:
- Multiple translation and committee review processes to create a draft Spanish report.
- Readability assessment and cognitive interviews with 24 Latino individuals to refine the report.
- Evaluation of different graphical representations (bar graphs, summary charts with icons/stars) for clarity.
Main Results:
- Latino participants generally understood the report and indicated its utility for health plan selection.
- Lower educational attainment correlated with difficulties in understanding segmented bar graphs.
- Summary charts with word icons were more easily understood than those using stars for comparing health plans.
Conclusions:
- Health care quality concepts translate effectively between English and Spanish.
- Simplifying graphical elements enhances information usability for consumers, albeit with some loss of detail.
- Summary charts aid cross-plan comparisons, but understanding differences relative to a mean remains challenging for all consumers.
Related Concept Videos
01:26Types of Reports III: Telephone and Verbal Reports
Telephone and Verbal Reports in healthcare settings are two communication methods for conveying therapeutic instructions from healthcare providers to nurses or other healthcare staff.
Here's an overview of each type:
Telephone Orders
Here's an overview of each type:
Telephone Orders
02:16Surveys
Often, psychologists develop surveys as a means of gathering data. Surveys are lists of questions to be answered by research participants, and can be delivered as paper-and-pencil questionnaires, administered electronically, or conducted verbally. Generally, the survey itself can be completed in a short time, and the ease of administering a survey makes it easy to collect data from a large number of people.
01:21Health Literacy
Health literacy is an individual's or a community's capacity to comprehend, receive, read, and use relevant healthcare information and services. The World Health Organization (WHO, 2018) defines health literacy as the cognitive and social skills that determine the ability of individuals to gain access to, understand, and use information in ways that promote and maintain good health. As a result, the WHO helps individuals manage long-term health concerns, participate in preventative programs,...
01:14SBAR II: Application of SBAR
SBAR is an effective communication tool used by healthcare professionals to communicate patient information accurately. SBAR stands for Situation, Background, Assessment, and Recommendation. For a better understanding, an example is given below.
SBAR Report from a Nurse to a Health Care Provider
S: "Hello, Dr. Smith. This is Jane, RN, from the Med Surg unit. I am calling to tell you about Ms. White in Room 210, who is experiencing increased pain and redness at her incision site. Her recent...
SBAR Report from a Nurse to a Health Care Provider
S: "Hello, Dr. Smith. This is Jane, RN, from the Med Surg unit. I am calling to tell you about Ms. White in Room 210, who is experiencing increased pain and redness at her incision site. Her recent...
01:21Types of Reports II: Incident or Occurrence Report
An Incident or Occurrence Report in a healthcare setting is a crucial document used to record any unexpected occurrence that may or may not have affected a patient, employee, or visitor. Such reports are critical to improving patient safety and include all details leading up to and including the event.
Purposes:
In the healthcare industry, reports play a crucial role in documenting incidents within an agency. The primary objective of these reports is to ensure patient safety, uphold the...
Purposes:
In the healthcare industry, reports play a crucial role in documenting incidents within an agency. The primary objective of these reports is to ensure patient safety, uphold the...
01:29Documentation in Long-Term and Home Healthcare Setting
Documentation in long-term care facilities and home healthcare settings is crucial for ensuring continuous, coordinated, and comprehensive care for patients. Each setting has its specific documentation processes and tools:
Long-Term Care Facilities
Long-Term Care Facilities