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Nurses supporting nurses: creating a mentoring program for staff nurses to improve the workforce environment.

Christine L Latham¹, Mikel Hogan, Karen Ringl

¹California State University, Fullerton 90032, USA. clatham@fullerton.edu

Nursing Administration Quarterly

|December 28, 2007

Summary

This summary is machine-generated.

A registered nurse (RN) mentor program improved the hospital work environment by fostering teamwork and support, leading to better nurse retention and patient safety outcomes. This initiative empowered nurses and enhanced collaboration.

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Area of Science:

Nursing
Healthcare Management
Patient Safety

Background:

Hospital work environments significantly impact nurse retention and patient safety.
Persistent issues include poor communication, intraprofessional oppression, and lack of conflict resolution, disempowering nurses.

Purpose of the Study:

To implement and evaluate a registered nurse (RN) mentor and advocacy program within a 3-year academic-hospital partnership.
The goal was to enhance the RN work environment and improve key patient outcomes.

Main Methods:

Established mentor-mentee teams and a Workforce Environment Governance Board.
Collected data on teamwork, unit support levels, and the impact on nurse/patient satisfaction, vacancy/turnover rates, and patient safety incidents (falls, pressure ulcers, restraints).

Main Results:

Mentors actively supported fellow nurses and improved the overall work environment.
The program fostered mutual respect between frontline RNs and managers, enhancing the culture of support.

Conclusions:

The mentor-mentee program positively altered perceptions of nurses.
It augmented support from managers and colleagues, ultimately improving patient care outcomes.