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Updated: Jul 8, 2026
14:32
Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Exploring a culture of caring.
Lisa C Carter1, Joyce L Nelson, Beth A Sievers
1Mayo Clinic, College of Medicine Rochester, MN 55905, USA.
Nursing Administration Quarterly
|December 28, 2007
Summary
Nurses and patients reported high levels of patient-centered care, emphasizing that strong nurse relationships and a supportive environment are key to fostering a culture of caring. This highlights the importance of mutual care among staff.
Area of Science:
- Nursing
- Healthcare Quality
- Patient Experience
Background:
- Patient-centered care is a core value in healthcare.
- Nurses questioned if technology overshadows caring behaviors.
- A nursing unit investigated the status of patient-centered care.
Purpose of the Study:
- To explore patient-centered nursing care on a medical unit.
- To understand perceptions of nursing staff and patients.
- To use Watson's Theory of Human Caring as a framework.
Main Methods:
- Surveys administered to nursing staff (n=31) and patients (n=62).
- A focus group with nursing staff (n=8) explored innovation.
- Watson's Theory of Human Caring guided the research.
Main Results:
- Both nurses and patients perceived a high level of caring.
- Focus group theme: "caring begets caring."
- Subthemes: "relationships of care" and "the context of caring."
Conclusions:
- Mutual care among staff is vital for maintaining energy and compassionate patient care.
- Findings were shared with staff for discussion and implementation.
- The study supports strengthening the unit's culture of caring.
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