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[Development and evaluation of communication skills learning suitable for community pharmacy]
Naoya Tanaka1, Megumi Maruyama, Ayuko Amagai
1Faculty of Pharmaceutical Sciences, Showa University, Hatanodai, Shinagawa-ku, Tokyo, Japan. t1977n52@yahoo.co.jp
Yakugaku Zasshi : Journal of the Pharmaceutical Society of Japan
|January 8, 2008
Summary
A new communication skills education program for community pharmacists, using objective-structured clinical examination (OSCE) appraisal charts, effectively improved pharmacist communication abilities and confidence in patient consultations.
Area of Science:
- Pharmacy education
- Communication skills training
- Healthcare professional development
Context:
- Community pharmacists require strong communication skills for patient care.
- Current training often relies on self-teaching post-licensure, leading to variable skill acquisition.
- A structured educational approach is needed to standardize and enhance pharmacist communication competence.
Purpose:
- To develop and evaluate a communication-skills education program tailored for community pharmacy settings.
- To create objective-structured clinical examination (OSCE) appraisal charts for assessing these skills.
- To measure the effectiveness of the program over an 8-month period.
Summary:
- An 8-month education program and OSCE appraisal system were implemented for community pharmacists.
- The program focused on patient-communication skills, utilizing OSCE "patient-communication station" criteria.
- Trainee feedback indicated improved skills, practical utility in consultations, and increased self-confidence.
Impact:
- The developed education program, integrated with OSCE appraisal, demonstrated measurable improvements in pharmacist communication skills.
- Pharmacist trainees showed progressive skill enhancement as they progressed through the program.
- This structured approach provides a viable model for enhancing essential communication competencies in community pharmacy practice.
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