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A validated pediatric transport survey: how is your team performing?
Mona L McPherson1, Larry S Jefferson, Jeanine M Graf
1Pediatric Critical Care, Baylor College of Medicine, Houston, TX, USA.
Air Medical Journal
|January 15, 2008
Summary
Referring practitioners reported high satisfaction with pediatric transport services, according to a reliable survey. This study developed a validated tool to measure satisfaction with pediatric transport quality.
Area of Science:
- Pediatric transport services
- Healthcare quality improvement
- Survey methodology
Background:
- Assessing referring practitioner satisfaction is crucial for improving pediatric transport services.
- A formal survey methodology was employed to develop a pediatric transport satisfaction survey.
Purpose of the Study:
- To develop and validate a survey instrument to measure referring practitioners' satisfaction with pediatric transport services.
- To assess the reliability and internal consistency of the newly developed survey.
Main Methods:
- A four-stage process was used to create a 20-item pediatric transport satisfaction survey.
- The survey was analyzed for test-retest and internal consistency reliability (Cronbach alpha = 0.88).
- Surveys were mailed to a large practitioner base in a Southwestern US metropolitan area.
Main Results:
- The survey covered patient care, system access, and communication domains.
- High satisfaction was reported, with a median score of 83 (IQR, 74-92).
- Physicians and nurses reported equal satisfaction levels; transport selection was primarily physician-driven.
Conclusions:
- The developed survey provides a reliable method for measuring provider satisfaction with pediatric transport.
- The survey methodology was successfully applied to assess satisfaction with pediatric transport services.
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