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Nursing care management.

J J Sherman1, P K Johnson

  • 1University of South Carolina, College of Nursing, Columbia 29208.

Quality Assurance and Utilization Review : Official Journal of the American College of Utilization Review Physicians
|January 1, 1991
PubMed
Summary
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Nursing case management improved patient satisfaction in an acute care hospital. This approach, utilizing clinical nurse specialists, positively impacted patient experiences within six months.

Area of Science:

  • Nursing
  • Healthcare Management
  • Oncology

Background:

  • Nursing case management is an evolving model of care delivery.
  • Patient satisfaction and quality of life are key indicators of healthcare effectiveness.
  • Oncology patients, including those with AIDS, often have complex care needs.

Purpose of the Study:

  • To evaluate the impact of nursing case management on patient satisfaction.
  • To assess changes in patient-perceived quality of life.
  • To compare nurse satisfaction before and after case management implementation.

Main Methods:

  • A quasi-experimental study was conducted in a southeastern acute care hospital.
  • Nursing case management was implemented on a 36-bed unit.
  • Immune-compromised oncology patients served as a proxy for patients with AIDS.

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Main Results:

  • Patient satisfaction significantly increased 6 months post-implementation.
  • No specific results were mentioned for quality of life or nurse satisfaction.
  • The study focused on the positive effect of case management on patient satisfaction.

Conclusions:

  • Nursing case management can lead to significant improvements in patient satisfaction.
  • This model shows promise for enhancing patient care experiences in acute settings.
  • Further research should explore broader impacts on quality of life and staff satisfaction.