[Case management: Montreal's west end model.]

Socio-economic imperatives as well as the necessity to return a clientele in the past institutionalized for long periods of time in their own milieu have contributed to the emergence of new practices. Case management allows to intervene by involving natural and professional networks of support. Various models of case management exist but are often difficult to implement or manage. The model developed in Montreal's west end proposes a flexible, open and decentralized management, gives an important place to the client, and is characterized by the collaboration of all partners.