Computer assistance in the structured, behavioral based interview process
James D Lipcamon1, Christie Rogge
1Jennie Edmundson Memorial Hospital, Council Bluffs, Iowa, USA. james.lipcamon@nmhs.org
Radiology Management
|February 21, 2008
Summary
Reducing employee turnover is crucial for healthcare facilities. Measuring personality characteristics during hiring can prevent counterproductive behavior and lower replacement costs, as demonstrated by a 6.5% turnover reduction at Jennie Edmundson Memorial Hospital.
Area of Science:
- Organizational Psychology
- Human Resources Management
Background:
- Employee turnover incurs significant costs for healthcare facilities, estimated at 150% of base salary.
- Counterproductive work behaviors among employees can negatively impact facility operations and finances.
Purpose of the Study:
- To investigate the effectiveness of systematic personality assessment in mitigating employee turnover.
- To evaluate the impact of computer-assisted structured, behavioral interviews on employee retention.
Main Methods:
- Implementing systematic measurement of personality characteristics during the employee assessment process.
- Utilizing computer-based assistance within a structured, behavioral interview framework.
Main Results:
- A 6.5% reduction in employee turnover was observed at Jennie Edmundson Memorial Hospital (JEMH) after implementing the new interview process.
- The study suggests that personality assessment is an effective strategy to guard against hiring employees with counterproductive behaviors.
Conclusions:
- Systematic personality measurement in hiring is a key strategy for reducing employee turnover.
- Computer-assisted structured interviews contribute to improved employee retention in healthcare settings.
