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A psychometric study of information technology risks in the workplace
Robert Coles1, Gerard P Hodgkinson
1Merril Lynch, 1 Swan Lane, London EC4R 3TN, UK.
Risk Analysis : an Official Publication of the Society for Risk Analysis
|February 29, 2008
Summary
This study maps workplace users' perceptions of information technology (IT) risks, revealing key dimensions like seriousness, probability, and impact. Findings aid in refining IT risk assessment and training professionals.
Area of Science:
- Information Technology Risk Perception
- Organizational Psychology
- Risk Management
Background:
- Organizations face increasing IT risks due to growing reliance on technology.
- Limited research exists on the psychometric representation of IT risks, especially in workplace settings.
Purpose of the Study:
- To map the judgments of workplace IT users regarding various IT risk scenarios.
- To understand how individuals perceive and categorize IT risks.
Main Methods:
- Fifty-seven participants evaluated 18 IT risk scenarios using 13 bipolar attribute-rating scales.
- Weighted multidimensional scaling and hierarchical cluster analyses were employed to analyze the data.
Main Results:
- A six-dimensional solution was required to represent user judgments, including seriousness, probability, stress, cause (deliberate/accidental), impact (organization/individual), and origin (human/technological).
- Hierarchical clustering revealed two main categories: major and minor impact risks.
- Major impact risks were further divided into deliberate and negligence-based causes.
Conclusions:
- Findings provide insights into user perceptions of IT risks, crucial for developing effective risk assessment frameworks.
- The study highlights the need for tailored training for risk management professionals based on these perceptual dimensions.
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