Patient education as a strategy for provider education and engagement: a case study using myJointReplacement.ca

MyJointReplacement.ca was initiated to integrate patient and provider perspectives with the evidence on joint replacement care into a patient education website to promote consistency in practice. The project's leadership ensured that the project fit into a larger system change initiative. The literature was reviewed and a qualitative study determined patient perspectives on what information was required. Findings were discussed with providers and integrated into the website. The site hosts nearly 1,700 one-hour sessions monthly. In a survey of 50 providers, 40 providers (80%) indicated that they would align their practice with the findings, and 45% (90%) believed that the site reflected best practice. Over 80% (n = 70) of patients surveyed indicated that the site increased their knowledge. It was concluded that developing a patient education website is an innovative approach to provider education if supported by leadership that can integrate the initiative into a broader context.