Mission (IM) possible? Nurse civility in the NICU

Area of Science:

• Nursing
• Healthcare Management
• Organizational Psychology

Background:

• Nurse retention is a significant challenge in healthcare.
• Horizontal hostility can negatively impact the work environment and staff morale.
• A positive unit culture is essential for patient care quality.

Purpose of the Study:

• To explore factors influencing nurse retention in a unit setting.
• To emphasize the role of leadership in fostering a civil work environment.
• To understand the impact of eliminating horizontal hostility on staff recruitment and maintenance.

Main Methods:

• Qualitative analysis of nurse experiences and perceptions.
• Review of leadership strategies for promoting civility.
• Assessment of the relationship between work environment and retention.

Main Results:

• Nurses are more likely to remain in a unit where they experience pride and respect.
• Leadership commitment is identified as a primary driver for reducing horizontal hostility.
• A civil environment is directly linked to successful staff recruitment and retention.

Conclusions:

• Fostering a sense of pride and respect is key to nurse retention.
• Active leadership intervention is necessary to eliminate horizontal hostility.
• Creating a civil and respectful unit culture is vital for maintaining a high-performing nursing staff in the NICU.