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Published on: August 8, 2019
Cockpit design and cross-cultural issues underlying failures in crew resource management
1Department of System Engineering and Human Factors, School of Engineering, Cranfield University, Cranfield, Bedford, UK. d.harris@cranfield.ac.uk
Abstract:
High power-distance has been implicated in many aircraft accidents involving Southeast Asian carriers where crew resource management (CRM) has been identified as a root cause. However, this commentary argues that the design of modern flight decks and their standard operating procedures have an inherent Western (low power-distance) bias within them which exacerbates these CRM issues.
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