Design Example
Schemas
Types of Reports III: Telephone and Verbal Reports
Persuasion Strategies
Impression Management Techniques III: Aligning Actions
Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch
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Meredith A B Makeham1, Chris Cooper, Michael R Kidd
1Discipline of General Practice, The University of Sydney, New South Wales. meredith@gp.med.usyd.edu.au
The Threats to Australian Patient Safety (TAPS) Study gathered 648 reports on patient safety threats from Australian GPs. These reports detail events that should be prevented in the future to improve healthcare.
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