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The language of business: a key nurse executive competency

Joan Thomas1, Allison Collins, Denton Collins

  • 1Loewenberg School of Nursing, University of Memphis, Memphis, TN, USA.

Nursing Economic$
|June 6, 2008
PubMed

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Professional nurses are not limited to bedside care and are taking roles of greater responsibility. A nurse should have a knowledge-based practice, including personal, theoretical, procedural, cultural, and reflexive knowledge. Additionally, nurses must be competent in cognitive, technical, interpersonal, and ethical/legal skills. Some of the best attributes of successful nurses include the following:
Communication skills: These are critical characteristics, especially speaking and listening.
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Levels of Communication I: Intrapersonal, Interpersonal, and Small Group

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Establishing a secure, collaborative nurse-patient relationship is crucial for delivering high-quality care. This relationship, founded on trust, respect, and honesty, enhances the patient's comfort and willingness to share vital health information. For example, a nurse who listens actively and without judgment provides clear information about health conditions and treatment options and respects patient decisions, which builds a trusting relationship.
Communication between nurses and patients...
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