Related Experiment Video
Updated: Jul 4, 2026

The Participant-Reported Implementation Update and Score (PRIUS): A Novel Method for Capturing Implementation-Related Data Over Time
Published on: February 19, 2021
The impact of a quality improvement program on employee satisfaction in an academic microsystem
Prathibha Varkey1, Sudhakar P Karlapudi, Donald D Hensrud
1Quality Improvement and Innovation Program, Division of Preventive Occupational and Aerospace Medicine, Mayo Clinic, Rochester, MN 55905, USA. Varkey.prathibha@mayo.edu
Abstract:
Quality improvement is a potential method to enhance employee satisfaction. This study describes the impact of a program instituted to enhance employee satisfaction using the principles of high-performing microsystems. A shared leadership committee, participatory meetings, suggestion boxes, and quality improvement projects were implemented as part of the program. A follow-up survey 1 year after implementation of the program demonstrated an increase in employee perception of the division's desire to improve service (16%), opportunities to expand skills (17%), involvement in work decisions (25%), and the institution's interest in employee well-being (17%). Key drivers of discretionary effort (4 of 5), job satisfaction (2 of 6), and overall satisfaction (1 of 8) with the institution showed statistically significant improvement in the study division as compared with the other divisions in which no such program was implemented. Further research is needed to study systems changes that enhance employee satisfaction and their impact on patient and financial outcomes.
Related Concept Videos
Health Information Technology and Healthcare Information System
Health Information Technology, commonly called HIT, integrates advanced information systems and technology in healthcare settings. Its primary functions include:
Quality Assurance
Sources of Self-Esteem II: Performance Feedback
Self-Evaluation Maintenance Model
Sources of Self-Esteem III: Social Comparison
Self-Efficacy