Related Experiment Video
Updated: Jul 4, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Translating theory into practice: using Action Research to introduce a coordinated approach to emotional care
A M Williams1, S S Dawson, L J Kristjanson
1Curtin University of Technology, Perth, Western Australia 6845, Australia. williams@iinet.com.au
Objective:
This paper describes a translational project that explored the feasibility and effect of introducing a coordinated approach to emotional care.
Methods:
The project was undertaken using Action Research on one ward at St John of God Hospital Subiaco, Western Australia. A senior Registered Nurse was appointed to provide the leadership and direction to staff regarding emotional care and an education program for staff was provided. The project was evaluated using both quantitative and qualitative data.
Results:
Data demonstrated an increase in the patient's evaluation of emotional care, although levels were found to fluctuate throughout the project. Factors such as the emotional distress of the staff were hypothesised as impacting on the delivery of emotional care.
Conclusion:
The approach used in this project was found to be a useful method of improving emotional care. However, the data collected in this study revealed the complexity of emotional care delivery and the possible impact of a number of factors within the environment.
Practice Implications:
Emotional care delivery can be improved by using a coordinated research-based educational approach led by a clinical champion. However, the impact of other factors within the hospital environment needs to be considered and more research is required.
Related Concept Videos
The Scientific Method
Equity Theory
Coping Strategies: Emotion Focused
Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...
Empathy
Psychodynamic Therapy