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Organizational change through Lean Thinking
Peter Tsasis1, Cindy Bruce-Barrett
1School of Health Policy, York University, Toronto, Ontario, Canada. tsasis@yorku.ca
Abstract:
In production and manufacturing plants, Lean Thinking has been used to improve processes by eliminating waste and thus enhancing efficiency. In health care, Lean Thinking has emerged as a comprehensive approach towards improving processes embedded in the diagnostic, treatment and care activities of health-care organizations with cost containment results. This paper provides a case study example where Lean Thinking is not only used to improve efficiency and cost containment, but also as an approach to effective organizational change.
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