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Organizational assessment in intensive care units (ICUs): construct development, reliability, and validity of the ICU
S M Shortell1, D M Rousseau, R R Gillies
1Department of Hospital and Health Services Management, J.L. Kellogg Graduate School of Management, Northwestern University, Evanston, IL 60208-2007.
Abstract:
Health Services Research has a growing need for reliable and valid measures of managerial practices and organizational processes. A national study of 42 intensive care units involving over 1,700 respondents provides evidence for the reliability and validity of a comprehensive set of measures related to leadership, organizational culture, communication, coordination, problem solving-conflict management and team cohesiveness. The data also support the appropriateness of aggregating individual respondent data to the unit level. Implications for further research are discussed.