Related Experiment Video
Updated: Jul 2, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
View from the other side: an interview with a pharmacist-surveyor. Interview with Jean Farley, RPh
Abstract:
Skilled nursing facilities are subject to an annual survey by the Centers for Medicare and Medicaid Services to ensure that the facility meets standards set in the State Operations Manual. While the survey team often includes nurses and social workers, some states also have pharmacists as surveyors. This unique practice setting, as explained by a pharmacist-surveyor in North Carolina, allows pharmacists to bring their clinical expertise to the regulatory arena to help nursing facilities provide the highest level of care to their elderly residents.
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