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Updated: Jul 1, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Richard M J Bohmer1, David M Lawrence
1Harvard Business School in Boston, Massachusetts, USA. rbohmer@hbs.edu
Operational reform is essential for healthcare. A "care platform" model, organizing work by function instead of specialty, can enhance care quality, reliability, and efficiency in provider organizations.
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