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Crisis resource management: evaluating outcomes of a multidisciplinary team
Tara Jankouskas1, Mary Chasko Bush, Bosseau Murray
1Department of Nursing, Penn State Milton S. Hershey Medical Center, Hershey, PA 17033, USA. tjankouskas@psu.edu
Crisis resource management (CRM) training significantly improved nontechnical skills in pediatric and anesthesiology residents and nurses. The program enhanced collaboration, communication, and teamwork, leading to better patient care satisfaction.
Area of Science:
- Medical Education
- Teamwork and Collaboration
- Healthcare Simulation
Background:
- Crisis resource management (CRM) is vital for healthcare teams, focusing on nontechnical skills like communication and leadership.
- Effective teamwork is crucial in pediatric and anesthesiology settings to ensure patient safety and optimal outcomes.
Purpose of the Study:
- To evaluate the impact of a CRM educational program on the nontechnical skills of multidisciplinary pediatric healthcare teams.
- To assess improvements in collaboration, communication, task management, and leadership among residents and nurses.
Main Methods:
- A quasi-experimental design was used to assess CRM training effectiveness.
- Participants included pediatric residents, anesthesiology residents, and pediatric nurses in multidisciplinary groups.
- Validated instruments, including the Collaboration and Satisfaction about Care Decisions and Anesthetists' Nontechnical Skills System, were used for outcome measurement.
Main Results:
- Significant increases in posttest scores were observed for perceived collaboration and satisfaction with care.
- Numerical ratings of observed team skills showed significant improvement after CRM program participation.
- The CRM program positively impacted self-efficacy in nontechnical skills.
Conclusions:
- Multidisciplinary team participation in CRM training enhances perceived team collaboration and satisfaction with care.
- CRM educational programs are effective in improving observed teamwork skills in pediatric healthcare settings.
- Self-efficacy theory provides a strong foundation for CRM training interventions.
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