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Sensible organizations: technology and methodology for automatically measuring organizational behavior.

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Wearable sensors captured employee interactions, revealing communication patterns predict job satisfaction and group dynamics. Increased physical proximity correlated with less email, impacting social network analysis.

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Area of Science:

  • Organizational behavior
  • Human-computer interaction
  • Social network analysis

Background:

  • Understanding human behavior in organizations is crucial for productivity and satisfaction.
  • Traditional methods often rely on self-reporting, which can be subjective.
  • Objective, large-scale data collection on behavior is needed.

Purpose of the Study:

  • To design, implement, and deploy a wearable computing platform for measuring human behavior in organizational settings.
  • To automatically capture face-to-face interaction, conversational time, physical proximity, and activity levels.
  • To understand how behavioral patterns influence individuals and organizations.

Main Methods:

  • Developed wearable electronic badges equipped with on-body sensors.
  • Deployed the platform on 22 employees in a real organization for one month.
  • Combined sensor data with email communication data for analysis.

Main Results:

  • Successfully predicted employees' job satisfaction and perceptions of group interaction quality.
  • Total communication volume was a significant predictor for both assessments.
  • Betweenness centrality in social networks negatively correlated with group interaction satisfaction.
  • Physical proximity and email exchange showed a significant negative correlation (r = -0.55, p < 0.01).

Conclusions:

  • Wearable computing platforms can objectively measure and quantify social interactions and organizational dynamics.
  • Behavioral data from wearable sensors, combined with communication data, offers valuable insights into employee well-being and group functioning.
  • Findings have significant implications for social network research and understanding workplace dynamics.