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Understanding communication capacity. Communication patterns and ICT usage in clinical settings
Leslie-Anne D Fitzpatrick1, Andrea J Melnikas, Michael Weathers
1Healthcare Innovation & Technology Lab.
Journal of Healthcare Information Management : JHIM
|March 10, 2009
Summary
Complex clinical environments disrupt healthcare communication, impacting quality and patient outcomes. Improved information communication technology (ICT) is crucial for efficient workflows and better patient care.
Area of Science:
- Health Informatics
- Clinical Communication
- Healthcare Management
Background:
- Organizational complexity and interruptive workflows in clinical settings challenge effective communication.
- Poor communication compromises healthcare quality, increases costs, and can lead to adverse patient outcomes.
Purpose of the Study:
- To review existing literature on inter-clinician communication problems.
- To identify impacts on clinical workflows and barriers to information communication technology (ICT) adoption.
- To explore how ICT can be improved to enhance healthcare communication.
Main Methods:
- Systematic literature review of articles on clinical communication, workflows, and ICT.
- Search yielded over 300 articles, with 98 meeting inclusion criteria for analysis.
Main Results:
- Clinical communication predominantly uses synchronous, interruptive channels.
- Both electronic and non-electronic communication solutions show mixed results.
- Barriers to technology adoption, including user demographics and experience, hinder implementation.
Conclusions:
- Further research is needed to quantify the reduction in adverse events and healthcare costs through improved communication.
- Cost-effective ICT solutions hold significant potential for enhancing healthcare quality and efficiency.
- Addressing adoption barriers is key to successful ICT implementation in healthcare settings.
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