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Published on: September 19, 2019
Perceptions of parents on satisfaction with care in the pediatric intensive care unit: the EMPATHIC study
Jos M Latour1, Johannes B van Goudoever, Hugo J Duivenvoorden
1Department of Pediatrics, Division of Pediatric Intensive Care, Erasmus MC-Sophia Children's Hospital, PO Box 2060, 3000 CB Rotterdam, The Netherlands. j.latour@erasmusmc.nl
Purpose:
To identify parental perceptions on pediatric intensive care-related satisfaction items within the framework of developing a Dutch pediatric intensive care unit (PICU) satisfaction instrument.
Methods:
Prospective cohort study in tertiary PICUs at seven university medical centers in The Netherlands.
Participants:
Parents of 1,042 children discharged from a PICU.
Results:
A 78-item questionnaire was sent to 1,042 parents and completed by 559 (54%). Seventeen satisfaction items were rated with mean scores <8.0 (1, completely unimportant, to 10, very important) with standard deviations > or =1.65, and thus considered of limited value. The empirical structure of the items was in agreement with the theoretically formulated domains: Information, Care and Cure, Organization, Parental Participation, and Professional Attitude. The Cronbach's alpha of the domains ranged between 0.87 and 0.94.
Conclusions:
Parental perceptions on satisfaction with care measures were identified and prioritized. Reliabilities of the items and domains were of high level.
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