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Qualitative and Quantitative Validation of Tools with Rating Scales Aimed at Assessing the Quality of University Service-Learning
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Qualitative and Quantitative Validation of Tools with Rating Scales Aimed at Assessing the Quality of University Service-Learning

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[A cross-level analysis of the links between service quality and disconfirmation of expectations and customer

Rosa M Sánchez-Hernández1, Vicente Martínez-Tur, M Gloria González-Morales

  • 1Universidad Veracruzana, Mexico.

Psicothema
|July 23, 2009
PubMed

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