Related Experiment Video
Updated: Jun 20, 2026

Applying an eMASS Customization Program as a Research Tool to Evaluate Consumer Benefits
Published on: September 27, 2019
Responsiveness of the Effective Consumer Scale (EC-17)
Nancy Santesso1, Tamara Rader, George A Wells
1Cochrane Musculoskeletal Group; and the Epidemiology Unit, Ottawa Health Research Institute, University of Ottawa, Ottawa, Canada.
The Effective Consumer Scale (EC-17) measures essential healthcare management skills. This study found the EC-17 captures unique patient attributes not covered by other scales, supporting its use in developing new interventions.
Area of Science:
- Health outcomes research
- Patient self-management
- Psychometrics
Background:
- The Effective Consumer Scale (EC-17) assesses key skills for healthcare management.
- Responsiveness of the EC-17 to interventions needed evaluation.
- Existing scales like ASE and PAM may not fully capture consumer effectiveness.
Purpose of the Study:
- To test the responsiveness of the EC-17.
- To compare the EC-17 with the Arthritis Self-Efficacy (ASE) and Patient Activation Measure (PAM) scales.
- To determine if the EC-17 measures unique aspects of patient self-management.
Main Methods:
- Participants in an Arthritis Self-Management Program (ASMP) completed the EC-17 at baseline and week 6.
- Responsiveness was assessed by calculating mean change and standard deviations.
- EC-17 scores were compared to ASE and PAM scales.
Main Results:
- The EC-17 showed moderate correlation with the PAM and was more efficient than ASE in detecting improvements post-ASMP.
- Most EC-17 items with significant deficits were not covered by ASE or PAM.
- 327 participants from two intervention waves (2006, 2007) were included.
Conclusions:
- The EC-17 measures distinct skills and attributes compared to ASE and PAM.
- Measuring effective consumer skills is valuable.
- Interventions, including online decision aids, should incorporate EC-17 categories.
Related Concept Videos
Response Surface Methodology
The process of RSM involves several key steps:
Self-Evaluation Maintenance Model
Dose-Response Relationship: Potency and Efficacy
Self-Report Tests of Personality
Factors Affecting Perception
An illustrative example of a perceptual set is the scenario where an airline pilot told...
Stereotype Content Model
