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Organizational vs. technical variables: impact on the collective aspects of healthcare work situations
Sylvia Pelayo1, Françoise Anceaux, Janine Rogalski
1Evalab, INSERM CIC-IT 807, Faculté de Médecine - CHU de Lille, 59045 Lille, France. sylvia.pelayo@univ-lille2.fr
Abstract:
This study addresses the question of the respective impact of organizational vs. technical environment variables on the collective aspects of healthcare work situations. It analyzes the physicians-nurses communications during the medication use process, according to both the organization of their work and their technical environment. It demonstrates that the organizational variables have a larger impact than the technical environment on the communications and cooperation activities.
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