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Task analysis and application services for cross-organizational scheduling and citizen eBooking
Juha Mykkänen1, Mika Tuomainen, Pirkko Kortekangas
1University of Kuopio, HIS R&D Unit, Fi-70211 Kuopio, Finland. juha.mykkanen@uku.fi
Studies in Health Technology and Informatics
|September 12, 2009
Summary
This study defines software services for healthcare appointment scheduling, based on Finland's national e-services project. These generalized results offer guidelines for adaptable, interoperable health scheduling solutions.
Area of Science:
- Health Informatics
- Software Engineering
- Public Health Policy
Background:
- Healthcare systems face challenges in efficient appointment and service scheduling.
- National e-service initiatives aim to streamline citizen access to public services, including healthcare.
- Regional variations in Finland necessitate coordinated scheduling solutions.
Purpose of the Study:
- To present generalized results from task analysis for healthcare scheduling software services.
- To define a functional reference model and software services for appointment scheduling.
- To support the development of interoperable and adaptable national and regional health scheduling solutions.
Main Methods:
- Task analysis of healthcare appointment and service scheduling processes.
- Definition of software service specifications.
- Development of a functional reference model.
Main Results:
- Generalized results from task analysis and software service definition.
- A functional reference model for healthcare scheduling.
- Guidelines for national and regional scheduling solutions.
Conclusions:
- The defined software services and reference model promote interoperability.
- Adaptability of health services systems is enhanced.
- These findings empower citizens and support the transformation of health services.
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