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Adopting software quality measures for healthcare processes.
1Informatics Institute, Middle East Technical University, Ankara, Turkey. e113535@metu.edu.tr
Studies in Health Technology and Informatics
|September 12, 2009
Summary
This study adapted software quality measures for healthcare processes, creating a model to identify areas for improvement. The research highlights both weak and strong aspects of a hospital's patient entry process.
Area of Science:
- Healthcare Management
- Software Engineering
- Process Improvement
Background:
- Healthcare processes require robust quality measurement for effective management.
- Existing software quality measures, like ISO/IEC 9126, offer a potential framework for healthcare quality assessment.
- A generic model is needed to adapt software quality measures to healthcare processes.
Purpose of the Study:
- To investigate the adoptability of software quality measures for healthcare process measurement.
- To redefine ISO/IEC 9126 quality measures from a process perspective.
- To develop a generic healthcare process quality measurement model.
Main Methods:
- A case study research method was employed.
- The ISO/IEC 9126 quality measures were redefined for a process-oriented approach.
- The developed model was applied to a public hospital's Entry to Care process.
Main Results:
- The model effectively identified weak and strong aspects of the healthcare process.
- Weak aspects identified for improvement include access audibility, fault removal, documentation completeness, and machine utilization.
- Strong aspects include functional completeness, fault ratio, input validity checking, response time, and throughput time.
Conclusions:
- Software quality measures can be adapted for healthcare process measurement.
- The developed model provides a framework for identifying specific areas for healthcare process optimization.
- Targeted improvements in identified weak aspects can enhance overall healthcare process quality.
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