Addressing pediatric wait times using the model of human performance technology

Area of Science:

• Human Performance Technology
• Pediatric Occupational Therapy
• Healthcare Service Delivery Models

Background:

• Traditional waitlist management strategies often prove insufficient for healthcare services.
• Alternative approaches are necessary when standard methods fail to meet demand.

Purpose of the Study:

• To apply the Human Performance Technology (HPT) model to resolve significant pediatric waitlist issues.
• To analyze the effectiveness of HPT in optimizing pediatric healthcare access.

Main Methods:

• Conducted in-depth interviews with key stakeholders, including clinicians, educators, and parents.
• Analyzed qualitative data through the framework of the Human Performance Technology model.

Main Results:

• Identified the necessity for a paradigm shift from linear service delivery to a continuum of care.
• The continuum model accommodates diverse child and family needs, incorporating information, education, and support.
• Emphasized the integration of family-centered care principles throughout the service continuum.

Conclusions:

• The HPT model systematically uncovered the root causes of prolonged pediatric occupational therapy wait times.
• A transition from a linear care model to a continuum of care, rooted in family-centered principles, was recommended.
• Ongoing implementation and evaluation of the proposed continuum of care model are underway.