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'They wouldn't know how it feels...': characteristics of quality care from young people's perspectives: a

Tina Moules1

  • 1Anglia Ruskin University, Cambridge, UK. tina.moules@anglia.ac.uk

Journal of Child Health Care : for Professionals Working with Children in the Hospital and Community
|October 17, 2009
PubMed

Insights

Children defined high-quality hospital care by

Area of Science:

  • Pediatric Healthcare Quality
  • Child and Adolescent Health Services
  • Patient Experience Research

Background:

  • Growing recognition of the need for children's perspectives on healthcare quality.
  • Limited understanding of children's definitions of high or low quality care.
  • Exploration of children's involvement in monitoring hospital care quality.

Purpose of the Study:

  • To explore children's and young people's definitions of quality hospital care.
  • To investigate the potential for children to be involved in monitoring healthcare quality.
  • To identify key characteristics of quality care from a child's perspective.

Main Methods:

  • A participatory, qualitative research approach was employed.
  • Nine young people actively participated in the research process.
  • Data were collected from 129 participants aged 9–14 years.

Main Results:

  • Five key characteristics of quality care were identified by children.
  • These characteristics include technical expertise and friendly staff.
  • Respect, choice, and explanations were also identified as crucial elements.

Conclusions:

  • Children can articulate meaningful definitions of quality healthcare.
  • Their input is vital for improving pediatric healthcare services.
  • Involving children in quality monitoring can enhance patient-centered care.

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