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Published on: January 20, 2019
Toward better care coordination through improved communication with referring physicians.
Brian J Hess1, Lorna A Lynn, Eric S Holmboe
1American Board of Internal Medicine, 510 Walnut Street, Suite 1700, Philadelphia, PA 19106, USA. bhess@abim.org
Summary
The Communication with Referring Physicians Practice Improvement Module (CRP-PIM) effectively measures and promotes better physician communication. This tool helps consultants improve interactions with referring physicians, enhancing care coordination.
Area of Science:
- Healthcare communication
- Medical practice improvement
- Physician-to-physician interaction
Background:
- Effective care coordination relies on robust physician-to-physician communication.
- Physician communication is crucial for seamless patient care transitions.
- Current communication gaps impact healthcare delivery efficiency.
Purpose of the Study:
- To evaluate the Communication with Referring Physicians Practice Improvement Module (CRP-PIM).
- To assess the CRP-PIM's utility in measuring physician communication.
- To determine if the CRP-PIM encourages communication improvements among consultants.
Main Methods:
- 803 consultants completed a practice system survey.
- 12,212 referring physicians rated consultant communication on a 6-point scale.
- Data analyzed using descriptive statistics, correlations, t tests, and factor analysis.
Main Results:
- High mean overall communication rating (5.53/6.00), indicating generally good communication.
- Consultants identified specific areas for further communication enhancement.
- Factor analysis revealed two rating categories linked to consultant demographics and practice features.
Conclusions:
- The CRP-PIM is a psychometrically sound tool for assessing physician communication.
- The CRP-PIM successfully encourages consultants to improve communication with referring physicians.
- This module supports targeted practice improvements in inter-physician communication.
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