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A conflict management scale for pharmacy
Zubin Austin1, Paul A Gregory, Craig Martin
1Leslie Dan Faculty of Pharmacy, University of Toronto, Canada.
Objectives:
To develop and establish the validity and reliability of a conflict management scale specific to pharmacy practice and education.
Methods:
A multistage inventory-item development process was undertaken involving 93 pharmacists and using a previously described explanatory model for conflict in pharmacy practice. A 19-item inventory was developed, field tested, and validated.
Results:
The conflict management scale (CMS) demonstrated an acceptable degree of reliability and validity for use in educational or practice settings to promote self-reflection and self-awareness regarding individuals' conflict management styles.
Conclusions:
The CMS provides a unique, pharmacy-specific method for individuals to determine and reflect upon their own conflict management styles. As part of an educational program to facilitate self-reflection and heighten self-awareness, the CMS may be a useful tool to promote discussions related to an important part of pharmacy practice.
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