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Systems mapping workshops and their role in understanding medication errors in healthcare
P Buckle1, P J Clarkson, R Coleman
1University of Surrey, Guildford GU27TE, England, UK. p.buckle@surrey.ac.uk
Applied Ergonomics
|February 5, 2010
Summary
Systems mapping workshops effectively engaged diverse healthcare stakeholders to identify medication errors. Creative design workshops show promise for developing innovative safety solutions, enhancing understanding across groups.
Area of Science:
- Healthcare systems analysis
- Human-computer interaction in medicine
- Patient safety research
Background:
- Medication errors pose a significant risk in healthcare.
- Existing systems often lack integrated safety perspectives.
- Multidisciplinary collaboration is crucial for improving healthcare safety.
Purpose of the Study:
- To evaluate the utility of systems mapping workshops for addressing medication errors.
- To explore the potential of creative design workshops in generating healthcare safety solutions.
- To foster interdisciplinary understanding and participation in medication safety initiatives.
Main Methods:
- Conducting systems mapping workshops with healthcare stakeholders and product designers.
- Utilizing experiential group work principles to facilitate participation.
- Implementing additional creative design workshops focused on medication safety concepts.
Main Results:
- Systems mapping workshops demonstrated robust results and enhanced cross-specialty understanding.
- The method effectively encouraged broad stakeholder participation.
- Creative design workshops showed significant promise in concept development for potential solutions.
Conclusions:
- Systems mapping workshops are a valuable tool for analyzing and improving healthcare systems, particularly for medication safety.
- Engaging diverse stakeholders, including designers, is key to developing effective safety interventions.
- Creative design approaches can yield promising concepts for enhancing medication safety in healthcare settings.
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