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14:32

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

Seeking patient feedback: an important dimension of quality in cancer care

Meghan L Richard1, Monica P Parmar, Paula P Calestagne

  • 1Segal Cancer Centre, Jewish General Hospital, Montreal, Quebec, Canada.

Journal of Nursing Care Quality
|February 19, 2010
PubMed

A patient satisfaction survey was conducted with ambulatory cancer patients to identify areas that they consider priorities for change. Wait times and telephone contact with healthcare providers were the 2 areas of lowest satisfaction. Despite previous interventions to improve wait times, it is consistently the lowest ranked item for patient satisfaction. A subset of patients who were followed by a nurse navigator was more satisfied with wait times than those who were not followed by a nurse navigator.

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