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Updated: Jun 15, 2026
14:32
Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
[The work process in the reception of a primary care unit worker's view]
Elisete Trovão de Sá1, Maria José Bistafa Pereira, Cinira Magali Fortuna
1Centro de Desenvolvimento dos Trabalhadores da Saúde de Araraquara, São Paulo, Brasil.
Revista Gaucha De Enfermagem
|March 2, 2010
Summary
This study reveals fragmented work processes in primary care reception, where tasks overshadow user needs and routines dominate. Further analysis of healthcare work is essential for improvement.
Area of Science:
- Healthcare Management
- Qualitative Health Research
Context:
- Primary Care Unit reception rooms
- Understanding healthcare work processes
Purpose:
- To explore the elements constituting the work process in primary care reception.
- To analyze the fragmentation of healthcare work.
Summary:
- Qualitative study using observation and interviews.
- Identified fragmented work processes, task-centric duties, and routine-driven operations.
- User needs are secondary to procedural execution.
Impact:
- Highlights the need for deeper analysis of healthcare work.
- Suggests potential areas for improving efficiency and patient-centered care in primary care settings.
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