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Challenging behaviour: an action plan for education and training.

Gerald A Farrell¹, Peter Salmon

¹Head, School of Nursing & Midwifery, La Trobe University, Melbourne, VIC, Australia.

Contemporary Nurse

|March 17, 2010

Summary

Healthcare staff face challenging behaviors from clients and colleagues. This paper proposes a practical education and training model to address these issues, focusing on an interactional perspective and program evaluation.

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Area of Science:

Healthcare Management
Occupational Psychology
Nursing Education

Background:

Healthcare staff frequently experience aggressive and challenging behaviors from patients and colleagues.
Existing policies address these behaviors, but local implementation by employers varies.
There is a need for effective, practical training solutions for diverse healthcare staff.

Purpose of the Study:

To present a conceptually sound and practical education and training model for healthcare staff.
To discuss the importance of an interactional perspective in understanding challenging behaviors.
To consider the financial implications and evaluation needs of such training programs.

Main Methods:

The paper outlines an education and training model.
It discusses the theoretical underpinnings based on an interactional perspective.
It addresses practical implementation, cost, and evaluation.

Main Results:

A model for training healthcare staff on managing challenging behaviors is proposed.
The importance of understanding behavior from an interactional viewpoint is emphasized.
Considerations for training costs and program evaluation are included.

Conclusions:

The proposed model offers a practical and sound approach to training healthcare staff.
Understanding challenging behaviors through an interactional lens is crucial for effective training.
Program evaluation and cost-effectiveness are vital for successful implementation.