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[Validating a patient-satisfaction questionnaire about professional advice received for minor illness in community
Pedro D Armando1, Elena M Vega, Sebastián R Martínez-Pérez
1Departamento de Farmacia, Universidad Nacional de Córdoba, Argentina. parman@fcq.unc.edu.ar
Objective:
Analysing the evidence regarding the validity and reliability of a patient-satisfaction questionnaire about professional advice received for minor illness in Argentinean community pharmacies.
Methods:
This was a descriptive, cross-sectional study. All patients or their caregivers who visited the pharmacies during the study period (March and April, 2006) and knew how to read and write were included.
Results:
289 questionnaires were completed. Factorial analysis revealed one single component explaining 52.2 % of total variance. A 0.89 Cronbach's alpha coefficient was obtained. Patients made additional comments on 87 questionnaires (30.1 %) concerning the quality of care received and other aspects.
Discussion:
By presenting evidence of content validity, validity as internal structure and reliability the questionnaire could assess patient-satisfaction with the advice received for minor illness in Argentinean community pharmacies.
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