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Examining human resources' efforts to develop a culturally competent workforce.
Marilyn V Whitman1, Domingo Valpuesta
1Management and Marketing Department, The University of Alabama, Tuscaloosa, AL 35487, USA. mwhitman@cba.ua.edu
The Health Care Manager
|May 4, 2010
Summary
Most Alabama hospitals focus on recruiting diverse staff and training them for culturally competent care. However, efforts to hire multilingual candidates and provide interpreters remain limited, impacting healthcare equity.
Area of Science:
- Healthcare Management
- Health Equity
- Workforce Diversity
Background:
- Increasing population diversity presents challenges in delivering culturally competent patient care.
- Effective human resource management is crucial for developing a culturally competent healthcare workforce.
- Addressing the needs of culturally and linguistically diverse patients requires strategic workforce initiatives.
Purpose of the Study:
- To explore current human resource management (HRM) strategies in Alabama general hospitals.
- To examine efforts in recruiting diverse candidates, staff training, and language access resources.
- To assess the alignment of HRM practices with Culturally and Linguistically Appropriate Services (CLAS) standards.
Main Methods:
- An exploratory study surveying human resource directors (HRDs) in Alabama general hospitals.
- A questionnaire based on the Office of Minority Health's CLAS standards was utilized.
- Data collected from 61 out of 101 (60.4%) targeted hospitals.
Main Results:
- Most HRDs prioritize recruiting racially/ethnically diverse candidates and training clerical/nursing staff.
- Fewer efforts target recruiting multilingual candidates; only 44.3% have trained interpreters.
- Collaboration with diverse support organizations correlates with increased recruitment of diverse employees and leadership.
Conclusions:
- Healthcare organizations must enhance workforce diversification to improve access and quality of care.
- Increased focus on recruiting multilingual staff and providing interpreter services is essential.
- Strategic partnerships can facilitate the recruitment of diverse talent and leadership.
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