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The focus of this article is filsantejeunes.com, a healthcare website for 12 to 25 year-olds that was launched with a view to supplementing the social phone line service of the same name. A psychologist working for the website explains how virtual spaces can provide adolescents and young adults with a forum for voicing intimate questions. Their questions cover a wide range of healthcare domains, including physical, psychological and social issues. This can help to promote and encourage prevention. The paper then seeks to explain how the internet can alter the way in which psychologists work and assess the implications of such change. Finally, it shows how both the website and the phone line may help as a first step before adolescent and professional physically meet in person.