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Related Experiment Video

Updated: Jun 13, 2026

Setting Up a Stroke Team Algorithm and Conducting Simulation-based Training in the Emergency Department - A Practical Guide
09:52

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Published on: January 15, 2017

Exploring new intake models for the emergency department.

Shari Welch1, Steven Davidson

  • 1Intermountain Institute for Health Care Delivery Research, Salt Lake City, UT, USA. sjwelch56@aol.com

American Journal of Medical Quality : the Official Journal of the American College of Medical Quality
|May 13, 2010
PubMed
Summary

Emergency departments (EDs) are exploring innovative patient intake models beyond traditional triage. This study shares 25 new strategies to improve ED patient processing and efficiency.

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Area of Science:

  • Healthcare Management
  • Emergency Medicine
  • Process Improvement

Background:

  • Traditional emergency department (ED) triage models face challenges in efficient patient processing.
  • The Emergency Department Benchmarking Alliance (EDBA) identified patient intake as a critical area for innovation.
  • A need exists for alternative strategies to optimize patient flow into the ED.

Purpose of the Study:

  • To explore and disseminate novel patient intake models for emergency departments.
  • To identify and document innovative strategies alternative to traditional ED triage.
  • To foster the adoption of improved patient processing methods in emergency care.

Main Methods:

  • An e-mail survey was distributed to all EDBA members to solicit new intake strategies.
  • Submissions included self-designed or externally developed models (with permission).
  • Information from 25 participating departments was collated to outline new intake models.

Main Results:

  • Twenty-five emergency departments shared information on their intake innovations.
  • A document was created outlining various new patient intake models.
  • The project successfully gathered and presented novel approaches to ED patient processing.

Conclusions:

  • Collaborative methodologies facilitate the diffusion of innovation within healthcare organizations.
  • New, often unpublished, work exists to enhance the emergency department intake process.
  • Dissemination of these intake models can improve overall ED patient flow and efficiency.