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Sociotechnical changing in healthcare
Dimitra Petrakaki1, Tony Cornford, Ela Klecun
1Information Systems and Innovation Group, Department of Management, London School of Economics and Political Science, London. d.petrakaki@lse.ac.uk
Studies in Health Technology and Informatics
|June 15, 2010
Summary
This study explores implementing information and communication technologies (ICTs) in healthcare. It highlights the importance of viewing ICT implementation as an ongoing process of change, emphasizing the co-evolution of technology and human factors.
Area of Science:
- Health Informatics
- Sociotechnical Studies
- Organizational Change Management
Background:
- Information and Communication Technologies (ICTs) are increasingly integrated into healthcare.
- Understanding the dynamics of ICT implementation in healthcare organizations is complex.
- Existing approaches may not fully capture the evolving nature of technology adoption.
Purpose of the Study:
- To present a conceptual framework for studying ICT implementation in healthcare.
- To apply sociotechnical concepts to analyze the change process associated with ICT innovations.
- To advocate for a perspective that emphasizes continuous change in ICT adoption.
Main Methods:
- Conceptual analysis drawing on sociotechnical systems theory.
- Literature review of ICT implementation studies in healthcare.
- Theoretical exploration of change dynamics in organizational contexts.
Main Results:
- ICT implementation is a dynamic, co-constitutive process.
- Sociotechnical perspectives offer valuable insights into managing ICT-driven change.
- Viewing change as an ongoing 'changing' process is crucial for understanding technology-people interactions.
Conclusions:
- A sociotechnical, change-centric approach is vital for effective ICT implementation in healthcare.
- Recognizing the co-evolution of technology, people, and organizations is key.
- Future research should adopt dynamic perspectives to study ICT in healthcare.
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