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Updated: Jun 12, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
[The "ideal" doctor from the view of psychiatric patients]
Susanne Theisel1, Tanja Schielein, Hermann Spiessl
1Klinik und Poliklinik für Psychiatrie, Psychosomatik und Psychotherapie der Universität am Bezirksklinikum Regensburg, Germany.
Objective:
The study aimed to investigate the expectations of patients in a general psychiatric hospital regarding an "ideal" doctor.
Methods:
60 problem centred interviews with psychiatric in-patients were analysed by using a summarizing content analysis.
Results:
Analysis of interview data showed three fundamental areas, which are important for patients: doctors' personality, physician-patient-interaction and treatment as well as doctors' treatment environment. The "ideal" doctor 1. is reachable and takes his time (75%), 2. is friendly and congenial (63%), 3. shows commitment and interest (60%), 4. is an understanding and sensitive contact person (60%), 5. is responsive to needs of patients (55%).
Conclusions:
For that reason, optimal time management and social competence is necessary and should be a part of medical students' and doctors' education. Focusing on patients' expectations can positively influence their treatment satisfaction.
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