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Related Experiment Video

Updated: Jun 3, 2026

Task Interruption and Resumption Paradigm for Testing the Activation and Pursuit of an Abstract Thinking Goal
06:45

Task Interruption and Resumption Paradigm for Testing the Activation and Pursuit of an Abstract Thinking Goal

Published on: April 18, 2017

The impact of progress indicators on task completion.

Frederick G Conrad1, Mick P Couper, Roger Tourangeau

  • 1Institute for Social Research, University of Michigan, Joint Program in Survey Methodology, University of Maryland.

Interacting with Computers
|August 3, 2010
PubMed
Summary
This summary is machine-generated.

Progress indicators in user interfaces can impact task completion. Slow progress feedback may discourage users, while intermittent feedback can balance encouragement and discouragement, improving user experience.

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Area of Science:

  • Human-Computer Interaction
  • User Experience Research
  • Cognitive Psychology

Background:

  • Progress indicators are common in user interfaces, aiming to motivate task completion.
  • However, feedback indicating slow progress might negatively affect user persistence and satisfaction.

Purpose of the Study:

  • To evaluate the effect of progress indicators on the completion rates of online questionnaires.
  • To determine how varying speeds and types of progress feedback influence user behavior and experience.

Main Methods:

  • Two experiments were conducted to assess the impact of progress indicators.
  • Experiment 1 varied the speed of progress feedback throughout a questionnaire.
  • Experiment 2 explored the effects of intermittent progress feedback.

Main Results:

  • Early feedback indicating slow progress led to higher abandonment rates and negative user experiences.
  • Intermittent feedback mitigated the negative effects of slow progress while retaining benefits of encouraging feedback.
  • Positive feedback (progress exceeding expectations) improved user experience but not necessarily completion rates.

Conclusions:

  • Progress indicators can enhance user experience when progress exceeds expectations.
  • Conversely, feedback suggesting slow progress degrades user experience and reduces task completion.
  • Intermittent feedback offers a strategy to optimize the impact of progress indicators.