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Walk with Me Hybrid Virtual/In-Person Walking for Older Adults with Neurodegenerative Disease

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User satisfaction with commuter walk-in centres.

Joanne Coster¹, Alicia O'Cathain, Jon Nicholl

¹Medical Care Research Unit, School of Health and Related Research, University of Sheffield, Sheffield.

The British Journal of General Practice : the Journal of the Royal College of General Practitioners

|September 30, 2010

Summary

Pilot NHS walk-in centres near train stations show high user satisfaction overall, but improvements are needed for aspects like waiting times. This evaluation assessed patient experiences with the new commuter healthcare service.

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Area of Science:

Health Services Research
Public Health
Patient Experience

Background:

The National Health Service (NHS) piloted walk-in commuter centres in major English cities.
These centres, operated by private healthcare providers, offer accessible doctor and nurse consultations.
Their proximity to national rail stations aims to improve healthcare access for commuters.

Purpose of the Study:

To evaluate user satisfaction with the new NHS pilot commuter walk-in centres.
To identify specific areas of strength and weakness in the delivered healthcare service.

Main Methods:

A survey was distributed to users of the pilot centres.
Data collection involved user questionnaires, achieving a response rate of 33% (1828 out of 5574 users).

Main Results:

Overall user satisfaction was high, with 69% reporting being 'very satisfied'.
The 95% confidence interval for overall satisfaction was 58% to 79%.
User satisfaction was notably lower concerning specific care aspects, including waiting times.

Conclusions:

The pilot commuter walk-in centres are generally well-received by users.
Addressing issues such as waiting times could further enhance patient satisfaction.
The findings provide valuable insights for the future development of accessible healthcare services.