[A contact person leads to increased satisfaction among new mothers]
Jette Ammentorp1, Hanne Irene Jensen, Betty Nørgaard
1Syddansk Universitet, Sygehus Lillebaelt/IRS, Forskningsinitiativet for Sundhedstjenesteforskning, Denmark. jette.ammentorp@slb.regionsyddanmark.dk
Introduction:
The aim of this study was to test a new method for continuous monitoring of the Danish contact person concept and to evaluate the impact of the concept on the mothers' perception of nursing care and on their self-efficacy.
Material And Methods:
This is a descriptive study, carried out at a neonatal unit forming part of a department of paediatrics. Using an electronic questionnaire, the mothers were asked if they had been given a contact nurse and how they assessed the quality of the care and their own self-efficacy. The correlation between their experience of being given a contact person and having high scores of nursing care and of self-efficacy was analyzed by logistic regression.
Results:
A total of 300 (81%) of the mothers answered the questionnaire. Among the mothers who acknowledged having had a contact nurse compared with those who did not, odds ratios were > 1 in 10/11 questions concerning assessment of nursing care. Concerning the mothers' assessment of their self-efficacy, the odds ratios were > 1 in 7/11 questions. None of these were statistically significant.
Conclusion:
The study showed a tendency towards a positive impact on nursing care when contact persons were allocated to the mothers who were admitted to a neonatal ward. The findings were statistically significant in 2/11 questions.
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