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Faculty-development activity to promote effective communication between instructors and students
Netta Notzer1, Ruth Abramovitz
1Sackler Faculty of Medicine, Tel Aviv University, Israel. mededu@post.tau.ac.il
Effective communication strategies can resolve conflicts between educators and students. Workshops focusing on empathetic dialogue and respecting individual personalities enhance teacher-student interactions and improve learning outcomes.
Area of Science:
- Medical Education
- Communication Studies
- Psychology
Background:
- Teacher-student conflicts and miscommunications hinder optimal learning.
- Patronizing communication and value clashes between clinical instructors and medical students are common.
- Language-based developmental levels can be a framework for understanding and resolving these conflicts.
Purpose of the Study:
- To present an approach for managing conflicts arising from instructor-student communication.
- To shift instructors from reactive communication to efficient, high-level dialogue.
- To improve the quality of communication in medical education settings.
Main Methods:
- Piloted faculty-development workshops using vignettes of instructor-student conflicts.
- Facilitated discussions on participants' feelings and immediate speech reactions in conflict scenarios.
- Emphasized individualized communication strategies that respect student personality over imposed solutions.
Main Results:
- Workshop participants reacted favorably to the intervention.
- High levels of satisfaction were reported, indicating positive feedback on the sessions.
- The approach successfully highlighted the importance of tailored communication.
Conclusions:
- Faculty development workshops can enhance effective instructor-student communication.
- Selecting relevant communication issues and adapting interventions to faculty needs contribute to success.
- Institutions should develop their own communication codes and use similar group-based, empowering discussion techniques for effective conflict resolution.
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