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Updated: Jun 3, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

Using visual and narrative methods to achieve fair process in clinical care.

Laura S Lorenz¹, Jon A Chilingerian

¹Institute for Behavioral Health, Brandeis University, USA. llorenz@brandeis.edu

Journal of Visualized Experiments : Jove

|March 5, 2011

Summary

Patient-centered care requires understanding patient values. A fair process approach, using visual methods like photovoice, enhances communication and collaboration for chronic condition management.

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Last Updated: Jun 3, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

Area of Science:

Healthcare Quality Improvement
Patient-Centered Care
Clinical Communication Strategies

Background:

Patient-centeredness is a key quality improvement target, emphasizing respect for patient values, preferences, and needs.
Current clinical settings often lack specific methods to understand and integrate patient perspectives into care.
Patient quality perception encompasses technical outcomes, decision-making, amenities, support, and satisfaction, not just medical results.

Purpose of the Study:

To advocate for the implementation of fair process in clinical settings.
To introduce and illustrate photovoice (photo-elicitation) as a visual methodology to achieve fair process.
To enhance patient-provider communication and collaboration in managing chronic health conditions.

Main Methods:

Applying the concept of fair process, involving collaborative exploration of diagnoses and treatments.
Utilizing photovoice, a visual approach where patients share images of their lives.
Engaging patients as partners in identifying challenges, strengths, goals, and strategies.

Main Results:

Photovoice enhances patient-provider communication and therapeutic relationships.
It facilitates patient engagement as partners in goal setting and strategy development.
This method helps identify patient-centered goals and illuminates gaps in clinical understanding.

Conclusions:

Fair process, particularly using photovoice, is effective for patient-centered care with chronic conditions.
This visual methodology improves communication, collaboration, and goal alignment.
It supports clinicians and support groups in working with diverse patient populations.