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Valuing compassion through definition and measurement
Belinda Dewar1, Simon Pullin, Ria Tocheris
1Leadership in Compassionate Care programme, NHS Lothian.
Nursing Management (Harrow, London, England : 1994)
|April 9, 2011
Summary
This project explored compassionate care within a healthcare program. It involved staff, patients, and families to define and measure compassion, developing practice statements to ensure consistent, high-quality compassionate care.
Area of Science:
- Healthcare quality improvement
- Patient experience research
- Nursing education
Background:
- Compassionate care is crucial in healthcare settings.
- Embedding compassionate care in practice and education requires structured approaches.
- Understanding the multifaceted nature of compassion from diverse perspectives is essential.
Purpose of the Study:
- To explore the meaning of compassion in healthcare from the perspectives of staff, patients, and families.
- To develop methods for measuring compassionate care.
- To create practice statements that guide the consistent delivery of compassionate care.
Main Methods:
- Qualitative exploration of compassion with healthcare staff, patients, and families.
- Development of practice statements based on observed effective compassionate care.
- Implementation support for staff to develop and enact actions for compassionate care.
Main Results:
- Identified key aspects of compassionate care that resonate with patients, families, and staff.
- Developed initial practice statements to guide compassionate care delivery.
- Initiated staff engagement in developing and implementing actions to enhance compassionate care.
Conclusions:
- A collaborative approach involving patients, families, and staff is vital for defining and embedding compassionate care.
- Practice statements can serve as valuable tools for standardizing compassionate care.
- Ongoing support and development are necessary for sustaining compassionate care practices in healthcare.
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