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Introducing HCM v3.0: a standard model for hospital case management practice
1Phoenix: The Hospital Case Management Company, 1401 South Ocean Boulevard, Pompano Beach, FL 33062, USA. daniels@phoenixmed.net
Professional Case Management
|April 9, 2011
Summary
Hospital case management requires a standardized, dynamic approach, not just static tasks. Defining roles clearly positions case managers as patient advocates and physician partners for better care transitions.
Area of Science:
- Healthcare Management
- Case Management Practice
Background:
- Hospital case management is often reduced to static tasks like utilization review, neglecting its dynamic nature.
- Variability in program structures hinders research into best practices and limits professional development.
Purpose of the Study:
- Advocate for a standardized approach to hospital case management.
- Present a model that elevates the hospital case manager's role.
- Highlight the importance of case managers as patient advocates and physician partners.
Main Methods:
- Review of current hospital case management practices.
- Development of a conceptual model for hospital case management.
Main Results:
- Current practices often focus on tasks over process, limiting effectiveness.
- A standardized model can enhance case manager roles.
Conclusions:
- Hospital case managers must adhere to professional case management processes.
- Program structures should support, not hinder, professional case management.
- Clearly defined roles emphasizing proactive advocacy are crucial for ethical practice.
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